Our Commitment to You

At Axonode Solution, our goal is to provide you with not only high-performance products but also a transparent and reliable service experience. This page outlines our policies to ensure you have all the information you need before, during, and after your purchase. If you have any questions, please don't hesitate to contact us.

1. How to Order

Ordering from us is a straightforward process designed for efficiency.

• Step 1: Request a Quote - Browse our products or tell us your needs via our contact form or email.

• Step 2: Receive Our Offer - We will send you a formal quotation with detailed pricing and lead times.

• Step 3: Confirm Your Order - Once you confirm the order, we will guide you through the payment process.

• Step 4: Shipment & Tracking - We ship your order and provide you with a tracking number to monitor its journey.

2. Payment Methods

We offer flexible payment options to suit your needs.

• Primary Methods: We accept T/T (Bank Wire Transfer), Western Union, Ping Pong, and Pokepay.

• Currency: All transactions are processed in USD; other currencies need to be confirmed with our sales team.

• Payment Terms: For most orders, we require payment in advance. Specific payment terms can be discussed for long-term partners.

3. Shipping & Delivery

We deliver globally to ensure you receive your products promptly and securely.

• Shipping Carriers:

  • Our primary partners are DHL, FedEx, 4PX, and UPS for fast and reliable international delivery.

  • You are welcome to use your own courier account for shipping. Please provide the account details when placing your order.

• Processing Time:

  • In-stock products are typically dispatched within 2~3 business days.

  • For custom or out-of-stock items, the estimated lead time will be clearly stated on your quotation.

• Shipping Costs:

  • Freight costs are calculated based on the order's weight and destination. 

  • The final shipping charge will be listed on your formal quotation.

• Customs, Duties & Taxes:

  • Please note that you, the buyer, are responsible for any import duties, taxes, or customs fees levied by your country.

  •  These charges are not included in our product or shipping prices.

4. Warranty, Support & Return Policy

We stand firmly behind the quality and reliability of our products.

• Our 3-Year Warranty:

  • All Axonode Solution optical transceivers are covered by a 3-YEAR WARRANTY.

  • This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

• Lifetime Technical Support:

  • Beyond the warranty period, we provide LIFETIME TECHNICAL SUPPORT for all our products. 

  • Our expert team is available to help you with configuration, troubleshooting, and compatibility questions for as long as you own the product.

• Return Process for Defective Items:

  • If you believe your product is defective under warranty, please contact our support team within 14 days of receiving your order.

  • We will provide you with an RMA (Return Merchandise Authorization) number and instructions for the return.

  • Once we receive the returned item and verify the defect, we will, at our discretion, either repair it or send you a free replacement. 

  • We will cover the shipping cost of sending the new item to you.

• Return Conditions:

  • All returned products must be in their original condition and include all original packaging.

  • Confirm RMA form, and the RMA number must be clearly marked on the outside of the shipping box.

5. Other Important Information

A few additional points to ensure a smooth partnership.

• Pricing & Availability:

  • Due to the dynamic nature of the industry, prices and product availability are subject to change. All final details will be confirmed in your official quotation.

• Limitation of Liability:

  • In all events, Axonode Solution's liability is limited to, and shall not exceed, the purchase price paid for the product. 

  • We are not liable for any indirect or consequential damages.

• Force Majeure:

  • We are not liable for shipping delays caused by events beyond our control (e.g., natural disasters, severe weather). 

  • We will always communicate any such delays proactively.

Still Have Questions?

If you can't find the answer you're looking for, our expert team is here to help.

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